Saga Elite Voyage Pvt. Ltd. (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you use our website, mobile applications, and travel services.
1. Information We Collect
When you interact with our website or services, we may collect:
- Personal Information: Name, email, phone number, address, nationality, passport details, and emergency contact information.
- Booking Details: Travel preferences, flight details, hotel information, and itinerary-related data.
- Payment Information: Credit/debit card details, bank account information, or digital wallet details (processed securely).
- Technical Information: IP address, browser type, device details, cookies, and usage data.
2. How We Use Your Information
We use the collected information to:
- Provide travel and tour booking services.
- Process payments and confirm reservations.
- Communicate regarding bookings, updates, and support.
- Personalize offers, promotions, and travel recommendations.
- Comply with legal, regulatory, and immigration requirements.
- Improve website performance and customer experience.
3. Sharing of Information
We may share your information with:
a. Airlines, hotels, tour operators, transport providers, and other third-party service partners necessary to fulfill your bookings.
b. Government authorities, immigration offices, or law enforcement agencies when legally required.
c. Trusted third-party service providers for payment processing, IT support, or marketing assistance.
We do not sell, rent, or trade your personal information to unrelated third parties.
4. Data Protection & Security
We implement industry-standard security measures to safeguard your personal data. However, no online system is 100% secure, and we cannot guarantee absolute protection.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance browsing, remember preferences, and analyze traffic. You can manage or disable cookies through your browser settings, but this may affect site functionality.
6. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your personal data (subject to legal and contractual obligations).
- Opt out of marketing communications at any time.
7. International Data Transfers
If you are booking services outside Nepal, your information may be transferred to and processed in other countries. We ensure that adequate safeguards are in place for such transfers.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Saga Elite Voyage Pvt. Ltd.
Address: Sinamangal, Nepal
Phone: +977-9849950909
Email: info@sagaelite.com